1. Overview
LariLocator helps you find street food stalls that are open today and order ahead for pickup, to eat at the stall, or for delivery where a stall offers it. You pay the stall directly, by UPI to the stall's own UPI ID or in cash. LariLocator does not hold your money. This policy explains what you pay, when you can cancel, and how refunds work.
2. What You Pay
Before you send an order, the app shows a bill with everything you will pay:
- Item prices: set by the stall.
- GST:added only if the stall is GST-registered, at the rate shown on the bill. The stall's GSTIN is shown with it.
- Delivery fee: only for delivery orders, shown before you order.
- Platform fee: LariLocator may charge a small fixed fee per order. When it applies, it is shown in the bill before you place your order, and it already includes GST. We will announce any change to the platform fee in advance.
Because you pay the stall directly, the full amount, including any platform fee, GST and delivery fee, goes to the stall. Listing a stall on LariLocator is free: there are no setup or listing fees for stall owners.
3. Cancelling an Order
- Before the stall accepts: you can cancel the order in the app at any time. Nothing is owed.
- After the stall accepts:the stall has started preparing your food, so cancelling is at the stall's discretion. Please contact the stall through the in-app chat or by phone.
- If the stall declines your order (for example, sold out, too busy or closing soon), you will see the reason in the app and nothing is owed.
4. Refunds
You are entitled to a full refund of everything you paid, including any platform fee, GST and delivery fee, if:
- you paid by UPI and the order was then cancelled before the stall accepted it;
- you paid by UPI and the stall declined the order; or
- a delivery order was not delivered.
Since your payment went to the stall, the stall sends the refund to the same UPI account you paid from. If you have not received it within 3 working days, contact our support team and we will follow up with the stall for you.
For orders you have received (picked up, served at the stall, or delivered), the platform fee and delivery fee are not refunded, unless the stall refunds the whole order because of a problem with it.
5. Problems With Your Food
If something is wrong with your order (quality, missing or wrong items, or the price), please:
- Contact the stall directly through the in-app chat, a call or WhatsApp
- Give the stall a chance to put it right, for example by replacing an item or refunding you
- If it is still not resolved, contact our support team at support@larilocator.com with your order details and we will help
6. Purchases in the App
LariLocator has no subscriptions or in-app purchases. If we ever add any, we will update this policy before they go live.
7. Fair Use and Disputes
LariLocator connects customers and stall owners and is not the seller of the food. We still want every order to be fair:
- Stalls that receive repeated genuine complaints may have their listing reviewed or suspended
- Accounts that make false complaints or false "I've paid" claims may be reviewed or suspended
- Our support team will help when talking to the stall directly has not worked
8. Contact Us
For any questions about this policy or to report a problem, please contact us:
- Email: support@larilocator.com
- Address: Surat, Gujarat, India